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Refund Policy

Due to the nature of our products we do not accept returns. All sales are final.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@flowesscents.com.

Returns

We do not accept returns on products after they are shipped to you.  However, if your product arrives damaged or broken, email us at info@flowesscents.com. 

To request a product replacement, you can contact us at info@flowesscents.com

You can always contact us for any return question at info@flowesscents.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We do not accept exchanges.


 

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